Company Information Contact Info Installation Mailing List / Newsletter / Specials Order Status Ordering Information Payment Options

Privacy Policy Product Search Product Technical Assistance Returns Shipping Information Shipping Status / Tracking Warranty

If you can't find a category or answer to your question,
please e-mail us at: CustomerService@EntryChimes.com

Company Information

Please see our About Us page.

Contact Info

Please see our Contact Us page.

Installation

Most of our products are designed to be installed by the do-it-yourself homeowner. If you need installation help you may find an electrician, handyman, security alarm company, or even a telephone installer / contractor.

Mailing List / Newsletter / Specials

Subscribe to our periodic newsletter with new product news, specials, security tips, and more!

Order Status & Shipping Status / Tracking

You can track the status of your order and shipment by selecting the light blue "Tracking" text link in the upper right hand corner of any page (on our website http://www.EntryChimes.com) and entering your 18 digit Order Number you received after placing your order. Select "View" and you will receive one of the following statuses (these will change as the order progresses):

• New - We have not yet started processing your order.
• In Progress - A real person is working your order.
• Incomplete - One part of your order has been shipped.
• Completed - Your order has been shipped (orders are generally shipped within 1-2 days after receipt).
• Backordered - You should have received an e-mail or phone call with details.
• Refunded - Your order has been refunded.

If your order stated "Completed" you will also see the Shipper and the tracking (Waybill) number (for most orders). You can enter these tracking numbers in the appropriate link below and confirm the shipping date and for UPS, Fedex, or DHL see the estimated arrival date (if item was just shipped, you may have to wait overnight for update).

DHL
FedEx
UPS
USPS PM (Priority Mail)
USPS PP (Parcel Post)
USPS FC (First Class) - no tracking available

You will also see Payment Information. "Pre-Authorized" means we have not yet charged your card, but we do have it approved. "Settled" means we have charged your card.

On occasion you may also find Notes, especially if the order is "In Progress" longer than normal, item is "Back Ordered" and/or you have received only a partial order.

Ordering & Payment Options

Please see our Shipping / Policies page.

Privacy

Please see our Security / Privacy page.

Product Search

We have divided specialty alarms and security products into categories that can be found on our Products page. Also you can use the Search and Browse tool found in the left hand column on any page.

Product Technical Assistance

Please contact us at CustomerService@EntryChimes.com

Returns

Please see our Shipping / Policies page.

Shipping

Please see our Shipping / Policies page.

Warranty

All warranties are provided by the manufacturer of the product. Most warranties are 1 year, but some are 90 days. If your product fails within the first 90 days after delivery we will try to assist you on a case by case basis (neglect, misuse, physical damage, etc. excluded).